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Faqs

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medalert device

With a push of your MedAlert Care button you will be connected to a live EMT trained agent who will assist you in your time of need.
We will inform emergency dispatch of your current location, preferred hospital and any and all health conditions or past surgeries that may negatively impact EMT support measures.

Not only will MedAlert Care help you in your time of need by staying on the line with you until help arrives, but we will also contact your loved ones to inform them of the evolving situation. Our EMT trained emergency response center will also be there for you in the case of non medical events. Such as lift assists, fires, burglaries, etc. All calls will be handled with the upmost respect and professionalism that MedAlert Care has been providing for a number of years.

If you do not have a MedAlert Care button, you will have to get to a phone, dial 911 and explain who you are, where you are and the extent of the emergency.
911 will not have your medical history on file to assist the emergency response team.
911 will not reach out to your loved ones to inform them of the current situation.

Yes. The traditional in-home unit provides coverage inside the home and 800 feet away from the base unit.

The lockbox add on is the best way for the paramedics to gain entry to the home or apartment. The lockbox is a small, steel box that holds the key. A four-digit code of the Subscriber’s choice is programmed into the lockbox, so that if the paramedics are dispatched, the Monitoring Center Operator provides the lockbox code, and the paramedics enter the home quickly and safely. This method prevents causing damage to the door, locks, or windows. We offer the lockbox as a one-time purchase or monthly rental for a minimal fee.

The Subscriber should call 1-800-716-1433 to answer any questions or concerns. Our trained agents will be able troubleshoot, and resolve most issues over the phone with the subscriber. If, we are unable to resolve a problem, we will send a replacement right away.
Customer Service/Technical Support is available, Monday –Friday, 8am-8pm EST, and Saturday’s 9am-1pm EST.

Our Service is customized to suit each individual’s needs. For our subscribers who are homebound or never go out by themselves, the in-home unit is recommended. We have the traditional landline unit that connects to the main phone jack in the home. That service works with VOIP, DSL, and various Cable modems. We also have a Cellular In-Home Unit, for those Subscribers that no longer have a landline.

For those Subscribers who drive and are out and about frequently by themselves, we offer Mobile Help Devices that provide protection wherever they are in the United States, whether they are inside or outside of their home.

Customer Service/Technical Support is available, Monday –Friday, 8am-8pm EST, and Saturday’s 9am-1pm EST.

In-Home Units (Landline and Cellular In-Home)—The subscriber wears a small, lightweight waterproof button that can be worn on the neck or wrist, which protects them anywhere inside an average-size home/apartment, front and back yards, and hallways. The medical alert button can be worn in the bath, shower, and pool. When the button is pressed, we attempt two-way communication through the base unit. If the Subscriber is unable to communicate, we will follow the emergency action plan setup by the consumer.  We will always stay on the line until help arrives!

Mobile Help Devices– For those Subscribers who drive and are out and about frequently by themselves, we offer Mobile Help Devices that provide protection wherever they are in the United States, whether they are inside or outside of their home.

These  medical alert  buttons are water resistant and  can even be worn in  shower. When the button is pressed,  we attempt two-way communication through the mobile device and locate your current location. If the Subscriber is unable to communicate, we will follow the emergency action plan setup by the consumer.  We will always stay on the line until help arrives!!